Shipping policy

We are now shipping Free to most countries internationally for orders over US$100. If you can't place an order for your country. Please contact us at care@goplaycosmetics.com and we'll try our best to deliver our products to you.

Orders received before 3:00 pm SGT(GMT +8:00) are dispatched the next working day. In case of any delay, we will keep you informed.

We ship Monday to Friday, excluding public holidays, Saturdays and Sundays. Due to the current pandemic situation, please allow rooms for delays. As such, your orders should reach you within 7 working days of dispatch.

Please note that on-arrival VAT/duties/taxes to your destination will be paid by the receiver, in case GoPlay Cosmetics hasn't specifically pre-collected the taxes at the time of your order. We are not liable to pay any additional costs on behalf of the customer once the order is dispatched from our warehouse

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, refuse to take delivery of the package and send us an email at care@goplaycosmetics.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren’t sure, we encourage you to email us before placing your order.

Shipping to India:

Subject to destination controls & imports license requirements. Even with express deliveries, expect customs clearance delays of 2-6 working days. 

As a rule, all shipments received into India need the receivers KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance. Import clearance cannot start unless KYC documents and Authorization approvals are uploaded in www.dhlindia-kyc.com.

You will need to upload the following documents:

1. Any ONE of the following document as Id and Address Proof. The address proof should match with the delivery address mentioned on your shipment

      1. Aadhar Card
      2. PAN Card *
      3. Voter ID

      4. Passport

*Separate address proof document will be required 

2. Any ONE of the following address proof document in case the address on your KYC document does not match with the delivery address. The address on this document should match with the delivery address.

  1. Bank Account Statement
  2. Electricity Bill
  3. Employee ID
  4. Hotel Booking Receipt
  5. LPG Connection Receipt
  6. Rent Agreement

We realise that this causes inconvenience, but unfortunately, all international shipments to India have to go through these procedural formalities.